· Contact link to help your residents request assistance or find answers to specific tax questions.
· Paper forms, but we encourage taxpayers to file online for faster, accurate tax filing and quick refunds.
Keystone Chat Now Available
We are excited to announce the launch of Keystone Chat, now available on the Keystone e-file website. This innovative feature enables taxpayers and tax preparers to communicate directly with our Taxpayer Service Representatives when they need assistance or have questions. This service significantly improves our ability to support e-file users, offering a faster and more efficient alternative to phone calls or emails.
Following the earned income tax filing season, Keystone Chat will expand to additional Keystone applications, allowing us to assist even more employers, taxpayers, and tax preparers as they navigate our sites for information or use self-service features like e-file.
Business Portal Help Videos
Recently, Keystone enhanced our online Business Portal to include Help videos. The short videos help users navigate the filing and payment process while providing answers to common questions. This enhancement improves the user experience and results in faster answers to user questions.
Tax Certificates Now Available Online
Keystone has launched a new online tax certificate request service to confirm tax payment for upcoming real estate closings and loans. Mortgage and real estate companies are taking advantage of the benefits of using the online tax certification process to:
Quickly and easily request tax certifications
Eliminate mailing paper forms and checks
Submit online payment via bank account or credit card
Have the parcel, universal parcel identifier (UPI), Geographic Information System (GIS) information or Lot Block Number available
Follow the straightforward, step-by-step online instructions
Tax certificates are emailed to the designated requestor upon completion and require 2-10 business days for research and processing.
It's In the Mail
Delinquent Per Capita invoices were sent in Q1 to jurisdictions where Keystone is the delinquent collector.
Business Privilege and Mercantile annual packets were sent for all jurisdictions with 2nd quarter due dates. Balance due letters have also been mailed following payments processed during 4th quarter.
Current per capita invoices are currently in the mailing system.
Contact Us
Keystone Collections Group transforms tax collection into revenue growth for our clients. We believe that creating efficient tax filing and payment solutions results in positive economic impacts for you. We are ready to help improve or build an efficient and secure tax filing and payment collection solution for your community.
Learn more about the tax services we offer and contact us to discuss your specific needs.
